The purpose of this book is to really dig deep into why maintaining a client centric business is so important, and how to properly manage your client relationships to accomplish this.
I cannot emphasize enough how important this concept is. It seems so simple, but it is very easy to get caught up in the busyness of a business and practice, become lazy, be more interested in your craft than your client, or cut corners in customer care and experience. The danger comes in seeing these things as extraneous costs or tasks that keep your team from getting stuff done. If any of this sounds familiar, then it is perfect timing that you are downloading this book right now, as changes must be made asap if you cannot say with 100% confidence that your clinic is relentlessly focused on the client care and experience, and all else comes second (results being a very close second).
If you commit to loving your clients you’ll notice business growth immediately.
~ Dr Spence Pentland
Author, Founder of The Golden Cabinet